Terms and Conditions

The Contract Between Us

1.1 - We must receive payment in full of the price for the products you order before we can accept your order. Once we have received payment, we will confirm that your order has been accepted by sending you an email to the email address you provided in your order details. Our acceptance of your order gives rise to a legally binding contract between us.

Price

All prices include VAT where applicable.

2.1 - The prices to be paid for the products you order are those set out on our website and all prices are quoted in euros.

2.2 - You will be asked to pay extra for shipping unless otherwise stated. Shipping to some locations may not be possible. You will be provided with the total transaction price, including shipping and packaging, before you complete your purchase.

2.3 - Products will not be shipped until full payment has been made.

Right to Cancel Your Contract

3.1 - You may cancel your contract with us for products you have ordered at any time before the end of the seventh working day, starting on the day after we have delivered the products you ordered. You do not need to give us any reason for cancelling your contract, and you will not have to pay any penalty, except in the case of point 3.2.

3.2 - You cannot cancel your contract if the products you have ordered are made to measure to a specific size or specification or are personalised.

3.3 - To cancel your contract, you must notify us in writing. This must be sent in writing to our contact address or by email to the following address: christine@concretepaws.es

3.4 - If you have received the products before you cancel your contract, except in the case of point 3.2, you do not have the right to cancel. You must return the products to our contact address. If you cancel your contract but we have already processed the products for dispatch, you must not unpack the products when you receive them and you must send them back to our contact address as soon as possible. The costs of return will be borne by you.

3.5 - Once you notify us that you are cancelling your contract, any sums debited from your card will be refunded to your account as soon as possible and in any event within 30 days of your order, provided that the products in question are returned by you to us and received by us in the condition in which they were delivered. If you fail to return the delivered products or pay the delivery costs, we will be entitled to deduct the direct costs of recovering the products from the amount to be refunded to you.

Cancellation

4.1 - I reserve the right to cancel the contract between us if:

4.1.1 - I do not have enough stock to deliver the products you have ordered;

4.1.2 - I do not ship to your area; or

4.1.3 - One or more of the products you ordered were listed at an incorrect price due to a typographical error or an error in pricing information.

4.2 - If I cancel your contract, I will notify you by email and refund any sum deducted from your credit card to your account as soon as possible, but in any event within 30 days of your order. I will not be obliged to offer any additional compensation for the loss suffered.

4.3 - I do not sell to minors.

Delivering Products to You

5.1 - I will deliver the products you order to the address you specify for delivery at the time you place your order. It is your responsibility to ensure that this information is entered correctly and to check for typographical errors.

5.2 - Delivery will be made as soon as possible, although any delivery date or period should be considered as indicative only. If a product is in stock, I aim to dispatch it on your behalf to the delivery address specified within the time indicated for each product. If an item is not in stock, I will aim to deliver it within 14 days, but in any event, delivery will not be made later than 28 days after your order. If I am unable to dispatch an item within the specified time, I will notify you and, at your request, cancel the order and refund you in full.

5.3 - You will own the products you have ordered when they are delivered to you. Once the products have been delivered, they are at your own risk and we will not be liable for their loss or destruction. Refunds cannot be given if the gift is not delivered to the address you provided.

5.4 - I will not be liable for delays in delivery caused by third parties.

5.5 - Delivery times are counted from the time of dispatch, not from the order. All orders are dispatched from Monday to Friday. No dispatches are made on weekends. Dispatch times do not include production/customization time, which is additional to the delivery time.

Responsibility

6.1 - If the products I deliver are not what you ordered, are damaged or defective or the delivery is incorrect, I will have no liability to you unless you notify me in writing at my contact address about the problem within 3 business days of delivery of the products in question.

If you report a problem under this condition, my sole obligation will be, at your option:

6.1.1 - At my discretion, the return of the damaged or defective product or photographic evidence of the damaged or defective product, in the first instance to replace or repair the products;

6.1.2 - At my discretion, I will return the damaged or defective product or provide photographic evidence of the damaged or defective product, to refund you the amount paid for the products in question in the manner I choose.

6.2 - If you do not receive the products you ordered within 28 days of the date you ordered them, I will have no liability to you unless you notify me in writing at my contact address of the problem within 40 days of the date you ordered the products. If you notify a problem under this condition, my only obligation will be, at your option:

6.2.1 - Correct any shortages or non-deliveries;

6.2.2 - Replace or repair any product that is damaged or defective; or

6.2.3 - Refund the amount paid for the products in question in the manner of its choosing.

6.3 - Except as may be excluded by law, I will not be liable to you for any indirect or consequential loss, damage or expense (including loss of profit, business or goodwill) arising from any problem you notify me of under this condition, and I will be under no obligation to pay you any money as compensation, other than to refund you the amount paid for the products in question.

6.3.1 - I will repair and refund any payment for return shipping made by you, at standard delivery cost only, for any damaged or faulty product returned to us, subject to prior agreement and arrangement with us. I will not be liable for any additional shipping costs paid by you.

6.3.2 - Except as excluded by law, I will not be liable for any refund, replacement or indirect costs if we are not satisfied with evidence in the form of returned products or photographic evidence, at my discretion.

6.4 - You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits in order to purchase products from my site. The import or export of certain products to you may be prohibited by certain national laws. I make no representation and accept no liability regarding the export or import of the products you purchase.

6.5 - Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you may have as a consumer under applicable local law or any other statutory rights which cannot be excluded, nor in any way exclude or limit our liability to you for any death or personal injury resulting from my negligence.

Notifications

7.1 - Unless expressly stated otherwise in these terms and conditions, all notices from you to us must be in writing and sent to our contact address.

Events Beyond Our Control

8.1 - I will not be liable to you for any failure to deliver the products you have ordered or any delay in doing so, or for any damage or defect to the products delivered which is caused by any event or circumstance beyond our reasonable control, including, without limitation, strikes, lockouts and other industrial disputes, failure of systems or network access, flood, fire, explosion or accident.

Invalidation

9.1 - If any part of these terms and conditions is unenforceable (including any provision where I exclude my liability to you), the enforceability of any other part of these conditions will not be affected.

Privacy

10.1 - You acknowledge and agree to be bound by the terms of my privacy policy.

Copyright

11.1 - Our customers are reminded that all our designs are protected by copyright and any attempt to reproduce them or any images on our site will result in legal action.

11.2 - Customers are reminded that all purchased products must be resold in Oh So Precious packaging and not resold under a different brand name.

Disclaimer

12.1 - I do my best to ensure that all information on my website is correct. As all my products are handmade, all measurements are approximate and finishes are to the best of their ability. When it comes to custom or minute details, there may be slight variations and each product is unique. I use the same patterns for each item each time and will not replace items when they do not exactly match the example photograph on the website. In terms of graphics, the final product is highly dependent on the original image provided and I will do my best to advise you on the best images to send and should there be any issues with the original image sent, I will endeavour to coordinate with you to find a suitable alternative.

Use and Conditions of the Website

13.1 - This website and all its content (including all photographs, images, descriptions and other materials of any kind) are the property of Concrete Paws. It is protected by copyright, which, together with all other intellectual property rights, belongs to Concrete Paws. You may only download, print, store and use any material displayed on the website for the purpose of purchasing or researching the purchase of any product.